Returns & Warranty Policy
Last Updated: September 2026
At North Scooter, we want you to feel confident when purchasing your electric scooter. Every scooter we sell is brand new and comes with our 6-month North Scooter warranty covering eligible manufacturing defects.
Please review the following return and warranty terms before making your purchase.
1. Return Policy
We accept returns within 7 days of purchase, provided that the scooter meets the return conditions outlined below.
You may test or ride the scooter during this period and still request a return. However, the scooter must be returned in acceptable condition and meet all of our return requirements.
Return Conditions
To be eligible for a return:
- The scooter must be returned in its original condition.
- The original packaging must be included.
- All accessories must be included.
- The original charger must be included.
- The user manual and other included materials must be returned.
- The scooter must not have significant scratches, damage, or signs of misuse.
- The scooter must be returned within 7 days of purchase.
North Scooter reserves the right to inspect the scooter before approving a return.
Restocking Fee
Approved returns are subject to a 10% restocking fee.
This fee covers inspection, handling, repackaging, and preparation of the scooter for resale.
2. Return & Delivery Costs
Return and delivery-related costs depend on the reason for the return.
If a return is approved, any applicable delivery or transportation cost will be assessed based on the circumstances of the return.
For applicable refunds, delivery charges may be refunded based on the Uber transportation cost from the North Scooter store/warehouse location to the original delivery destination.
3. Refunds
Once we receive and inspect the returned scooter, eligible refunds are generally processed within 3–5 business days.
Refunds may be provided by e-transfer or cash, depending on the circumstances and the original transaction.
The final refund amount may be adjusted to account for the applicable 10% restocking fee and any applicable delivery or transportation costs.
4. North Scooter 6-Month Warranty
Every eligible scooter purchased directly from North Scooter comes with a 6-month North Scooter warranty.
Our warranty covers manufacturing defects affecting the scooter’s covered components.
Components Covered
The warranty covers manufacturing defects involving:
- Battery
- Motor
- Controller
- Charger
- Display
If you believe your scooter has a manufacturing defect, please contact North Scooter so we can assess the issue and determine the appropriate solution.
5. What Is Not Covered by the Warranty?
The North Scooter warranty does not cover damage or problems caused by accidents, misuse, normal wear, or unauthorized modifications.
The following are excluded from warranty coverage:
- Crash or collision damage
- Water damage
- Normal wear and tear
- Tire punctures
- Brake wear
- Cosmetic damage
- Misuse or improper use
- Unauthorized modifications or repairs
- Damage caused by improper maintenance
Warranty coverage applies to manufacturing defects, not damage resulting from use, accidents, neglect, or external causes.
6. Warranty Inspection
All warranty claims are subject to inspection by North Scooter.
If you experience a problem with your scooter during the warranty period, contact us with a description of the issue. We may request photos, videos, or other information to help diagnose the problem.
After inspection, North Scooter will determine whether the issue qualifies as a covered manufacturing defect under this warranty.